Returns & Refunds
Last updated: May 2026
Return Window
12 hours from order confirmation for standard returns. 12 hours from confirmed delivery for defective/wrong items.
Eligibility
Item must be unopened, undamaged, and in its original factory-sealed packaging with all seals intact. The product must not have been opened or used by the customer.
Non-returnable Items
Opened cosmetics, items with broken hygiene seals, and promotional gift sets are strictly non-returnable. No exceptions.
How to Initiate
Customer must contact Her Space via email or WhatsApp before shipping anything back. Returns sent without prior authorization will not be accepted. Contact us through our social channels (Instagram, Facebook, TikTok) or email to request a return authorization.
Defective / Wrong Items
Must be reported within 12 hours of delivery with photographic proof submitted via email or WhatsApp. Contact us through our social channels or email to initiate the claim.
Refund Timeline
Refund issued within 7 business days of receiving and inspecting the returned item, via the original payment method
Return Shipping Cost
Borne by the customer, except in cases of defective or incorrect items sent by Her Space